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Enhancing Insurance Operations with Precision and Efficiency
The insurance industry is evolving rapidly, demanding faster claims processing, improved customer service, and compliance with ever-changing regulations. OKISNA’s Insurance BPO services help insurance companies optimize their back-office operations, reduce costs, and enhance service efficiency. By leveraging our expertise, insurers can streamline administrative tasks, improve accuracy, and focus on their core mission—delivering outstanding coverage and support to policyholders.
Policy Administration
We handle policy creation, renewals, modifications, and terminations, ensuring smooth operations for both insurers and policyholders.
Claims Processing
From claim verification to settlement, we accelerate turnaround times while maintaining accuracy and compliance.
Underwriting Support
Our experts assist in risk assessment, document verification, and policy recommendations to ensure better decision-making.
Premium Billing & Collection
We handle policy creation, renewals, modifications, and terminations, ensuring smooth operations for both insurers and policyholders.
Customer Support
24/7 multilingual customer service, handling inquiries, policy information, and claims assistance.
Document Management
Secure, digital document handling, indexing, and storage for easy retrieval and compliance adherence.
Data Entry & Processing
Accurate and efficient management of insurance data to reduce errors and improve decision-making.
Regulatory Compliance
We ensure all processes align with industry standards and regulatory requirements, minimizing legal risks.
Fraud Detection & Prevention
Using advanced analytics to identify fraudulent claims and protect businesses from financial losses.
Reinsurance Support
Comprehensive treaty management, claim reviews, and financial reporting for seamless operations.
Endorsements & Cancellations
Quick policy modifications, coverage adjustments, and cancellations with minimal disruption.
Agency & Broker Support
Administrative support for agents and brokers, enabling them to serve customers more effectively.
Multi-Channel Communication
Handling customer interactions via email, chat, phone, and social media for better engagement.
Risk Assessment & Analytics
Data-driven insights for better underwriting and decision-making, improving profitability.
Insurance Back-Office Services
Full-scale support for administrative tasks, freeing up in-house teams for strategic operations.