How we built a unified enterprise intranet for 300+ employees, slashing internal IT support tickets by 50% through smart knowledge bases, HR portals, and API integrations.
A large enterprise with departments spread across five regional offices struggled with fragmented internal systems — no unified employee directory, outdated HR forms in email chains, document storage spread across shared drives, and recurring IT support requests for basic access issues.
The IT department was flooded with repetitive requests. Leadership needed a single-sign-on portal to centralize knowledge, forms, announcements, and departmental tools for 300+ team members.
| Client: | Enterprise (300+ Employees) |
| Services: | Custom WordPress Platform, REST APIs, SSO Integration |
| Tech Stack: | WordPress, React (Front-end), REST API, Azure AD SSO, MySQL |
| Duration: | 14 Weeks (Phased Rollout) |
Integrated Microsoft Azure Active Directory (AD) SAML 2.0 SSO so employees log in once with their corporate credentials to access all internal systems.
Built a fully searchable internal knowledge library powered by WordPress CPTs and Elasticsearch, replacing distributed email chains and shared drives.
Developed a dynamic React single-page app as the portal front-end, with role-based content sections for HR, IT, Finance, and management teams.
Digital HR workflows for time-off requests, onboarding checklists, and performance reviews — all accessible from a single dashboard.
Live searchable org chart with profile cards, department trees, and direct Slack/Teams linking per employee.
Targeted broadcast announcements for departments or global staff — replacing mass email chains with clean notification feeds.
Embedded internal ticket submission form (Jira-integrated) so teams raise technical issues without leaving the portal.
Centralized, version-controlled document repository where policy PDFs, SOPs, and templates are indexed and searchable.
Leadership dashboard showing system usage heatmaps, ticket resolution rates, and department-level activity metrics.
Self-service knowledge base resolved the majority of recurring employee support requests without IT intervention.
Full organization was live on the portal within 2 weeks of go-live, with zero training sessions needed.
Employee satisfaction survey rated the portal experience 4.9 out of 5 stars for ease of use.
Looking to unify your internal tools, build an employee hub, or integrate SSO across your organisation? Let's talk.